At Infotech Web Technologies, we are very responsive to your daily concerns, and we work with dedication to enable you to reduce work stress and improve productivity through the use of functional IT solutions. We keep faith in the fact that a healthy IT system is the heartbeat of any healthy business.
In the businesses that we operate in, we lay a lot of emphasis on their IT health. We are not insistent on huge budgets to get the best service. When you engage us to provide you with support services, you will benefit from:
• Our focus on the user, and therefore, we charge per user as opposed to charging per device. A user can have several devices, making our support system very cost friendly for companies.
• Concerning your IT, we talk full responsibility. In the case of any internet problems, we will call the internet service provider.
• Our team of engineers have been trained to explain very complex concepts in simple language. They are also passionate about solving technical challenges.
Why Infotech Web Technologies IT support Service?
Our pricing model
Our pricing is very transparent and up-front: No bad surprises. We bill you monthly to help you in cash flow management and budgeting.
Expertise and experience
Our team is composed of highly trained members with several years of experience. You will, therefore, get both know-how and expertise at only a fraction of the cost you could incur in recruiting and training your team.
Technical problems solved
We have heavily invested in an efficient and effective problem management system which you need not care to have. We can, therefore, prioritise whatever issues you have, and ensure that they are expeditiously resolved. You are also assured of guaranteed response to any problem you want to be resolved.
Your access to our service desk is unlimited, and you can, at any time, raise tickets via email, telephone or via our customer portal online.
Prevention of technical problems
We continuously monitor your systems on a 24/7 basis to enable us to identify any emerging issues in their early phases to eliminate them to stop any downtime.
We carry out vital updates on your IT systems to ensure that you do not get worried with fears of security compromises.
Help and advice
The rapidly changing technologies make it difficult to ascertain whether you have the appropriate systems in place to enable everything to work optimally. We are always available for an amicable discussion on the options if you need us.
